ODM Creates Survey to Rate Medicaid PCPs’ Satisfaction Levels with State’s Managed Care Plans

The Ohio Department of Medicaid (ODM), in collaboration with the Health Services Advisory Group (HSAG), has developed a statewide initiative to survey Medicaid primary care providers (PCPs) to gauge their satisfaction with Ohio’s various managed care plans. The information collected will be used to compare performances among the plans to see how each one is rated against the others.

Surveys have been taken to rate patient satisfaction, but they have not been done for providers, so this type of data collection will be helpful for ODM directors to get a better picture of how the plans are performing and identify opportunities for quality improvement. The AMCNO and other medical associations across the state had asked the ODM to consider conducting a survey like this specifically for providers, so we are pleased that the ODM has taken this step.

The surveys will be sent to PCPs starting Jan. 22, 2018, and the submission deadline will be March 19. The cover letter sent with the survey will explain the purpose of it, the length of time to complete it and even how it can be completed online if the provider prefers. Individual Medicaid PCPs will be selected for participation in this survey.

The surveys will be confidential—neither the health plans nor ODM will be aware of the identity of any individual who responds to the survey. All responses and comments made by the PCPs will be aggregated for reporting purposes, and no individual will be identified in this process.

Aggregated survey results will be given to ODM on June 30.

The Pollen Line is now closed. See you in the spring!

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